Business benefit greatly from grievance mechanism. It is a procedure that provides a clear and transparent frame work to address complains in recruitment and the work place. .SIDCO, a government owned public sector corporation was established in November 1975 for the development and promotion for small scale industries in Kerala. The main objective of SIDCO is to stimulate the growth of industries in the small scale sector. Digital transformation is the integration of digital technology into all areas of business. Technology is important in every business because it helps to increase efficiency of systems, products and services. Increased efficiency in operation helps to reduce cost as well as enable the business to grow rapidly.