UNCOVERING THE ROOTS OF EMOTIONAL INTELLIGENCE: A CATALYST FOR ENHANCED JOB PERFORMANCE IN WORKPLACE SETTINGS

Abstract

Purpose – This study aims to delineate the underpinnings of emotional intelligence within the faculties of business schools in Mumbai, Maharashtra, India. Design/methodology/approach – A comprehensive review of relevant literature was undertaken to establish a foundational understanding of emotional intelligence and its correlation with job performance. Subsequently, a survey was conducted among B-School faculties in Mumbai to ascertain the factors influencing emotional intelligence, utilizing exploratory factor analysis for factor identification. Findings – The study identified Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills as key antecedents of emotional intelligence. Drawing from extant literature, it was concluded that emotional intelligence positively impacts job performance, suggesting that fostering these dimensions could foster a conducive work environment and enhance job performance.