Exploring the Impact of Artificial Intelligence on Employee Engagement and Well-being in the Banking Industry

Abstract

This chapter explores the impact of artificial intelligence (AI) on employee engagement and well-being in the banking industry. The chapter provides an overview of the role of AI in the banking industry and examines how it affects the workplace environment and employee experiences. The chapter also discusses the potential benefits and challenges of implementing AI in banking and provides recommendations for promoting employee engagement and well-being in the context of AI adoption. Overall, this chapter provides valuable insights for practitioners, researchers, and policymakers interested in understanding the impact of AI on employee well-being and engagement in the banking sector.