THE IMPACT OF REWARD SYSTEMS ON EMPLOYEE MOTIVATION IN THE BPO INDUSTRY

Abstract

Companies need to find and recruit top talent in today's cutthroat global economy. Everyone on staff is highly enthusiastic and driven to make good use of the available resources. Managers in the business process outsourcing (BPO) industry who want to keep their staff motivated need to think outside the box. Dozens of people contributed to the database. The majority of data is collected through questionnaire surveys. The results show that most people are happy with the way the system inspires the employees. What makes the study worthwhile are the insights it provides on how incentive programs work in the workplace. This insight could lead to better strategies for boosting morale and output on the job.