THE IMPACT OF E GOVERNANCE IN PUBLIC UTILITY SERVICE SECTOR IN KERALA

Abstract

The use of information technology (IT) to enhance the services offered by the public sector for the benefit of the general public is referred to as e-Government. The government must nearly always employ IT services in an efficient manner if it wants to offer citizens hassle-free services in an era where IT is evolving quickly. ICTs (information and communication technologies) have experienced a considerable boom in the twenty-first century. It is possible to go beyond e-Government. A definition of e-government is a means of facilitating coordinated communication between the government and the people for the mutual benefit of both. We cannot fully express the idea and significance of electronic governance in a single, concise term. The main focus of e-Government is on the obligations of a democratically elected government to engage with the public in a way that achieves.