EMPLOYEE SATISFACTION WITH PERFORMANCE MANAGEMENT AND THE CHALLENGES FACED IN CONTEXT OF IT INDUSTRY

Abstract

Performance management is a key HR process that has garnered significant attention due to its complexities and perceived challenges. This research examines employee satisfaction with performance management systems (PMS) within India's IT industry, which presents unique challenges as knowledge workers are often required to juggle multiple projects and goals simultaneously. The study focuses on how IT professionals view the key elements of performance management: performance planning, feedback and coaching, performance review, and outcomes. Additionally, it explores the difficulties employees face when PMS is implemented. The findings from this research offer practical insights for IT organizations aiming to enhance the effectiveness of performance management for knowledge workers.