EFFECTIVENESS OF E-CRM PRACTICES ON CUSTOMERS’ E-SATISFACTION AND E-LOYALTY WITH SPECIAL REFERENCE TO PASSENGER CAR CUSTOMERS OF AUTOMOBILE AGENCIES IN TIRUNELVELI DISTRICT. IJFANS [Internet]. 2022 Jan. 1 [cited 2026 Aug. 14];11(12):16065-87. Available from: https://www.ijfans.org/index.php/Journal/article/view/14118