“EFFECTIVENESS OF E-CRM PRACTICES ON CUSTOMERS’ E-SATISFACTION AND E-LOYALTY WITH SPECIAL REFERENCE TO PASSENGER CAR CUSTOMERS OF AUTOMOBILE AGENCIES IN TIRUNELVELI DISTRICT”, IJFANS, vol. 11, no. 12, pp. 16065–16087, Jan. 2022, Accessed: Aug. 14, 2026. [Online]. Available: https://www.ijfans.org/index.php/Journal/article/view/14118