“A STUDY ON INFLUENCE OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO RETAIL BANKS IN CHENNAI”, IJFANS, vol. 11, no. 13, pp. 3341–3355, Jan. 2022, Accessed: Aug. 11, 2026. [Online]. Available: https://www.ijfans.org/index.php/Journal/article/view/7846