“EFFECTIVENESS OF E-CRM PRACTICES ON CUSTOMERS’ E-SATISFACTION AND E-LOYALTY WITH SPECIAL REFERENCE TO PASSENGER CAR CUSTOMERS OF AUTOMOBILE AGENCIES IN TIRUNELVELI DISTRICT” (2022) International Journal of Food and Nutritional Sciences, 11(12), pp. 16065–16087. Available at: https://www.ijfans.org/index.php/Journal/article/view/14118 (Accessed: 14 August 2026).