A Study On Service Quality Dimensions And Service Gap In Information Technology With Respect To Customer Loyalty In Banking. International Journal of Food and Nutritional Sciences, [S. l.], v. 11, n. Special Issue 3, p. 3227–3240, 2022. Disponível em: https://www.ijfans.org/index.php/Journal/article/view/9241. Acesso em: 22 sep. 2026.