Impact Of Apologetic Responses On Guest Complaints For Creating Loyal Customer Base And The Art Of Restoring Repeat Business In Star Rated Hotels. International Journal of Food and Nutritional Sciences, [S. l.], v. 11, n. 8, p. 1268–1275, 2022. Disponível em: https://www.ijfans.org/index.php/Journal/article/view/8358. Acesso em: 12 aug. 2026.