Frontline Service Staff Behaviors and Customer Satisfaction: A Micro-Level Analysis of Restaurant Service Encounters in Chandigarh. International Journal of Food and Nutritional Sciences, [S. l.], v. 10, n. 12, p. 1561–1579, 2021. Disponível em: https://www.ijfans.org/index.php/Journal/article/view/4688. Acesso em: 18 jul. 2026.