EFFECTIVENESS OF E-CRM PRACTICES ON CUSTOMERS’ E-SATISFACTION AND E-LOYALTY WITH SPECIAL REFERENCE TO PASSENGER CAR CUSTOMERS OF AUTOMOBILE AGENCIES IN TIRUNELVELI DISTRICT. IJFANS. 2022;11(12):16065-16087. Accessed August 15, 2026. https://www.ijfans.org/index.php/Journal/article/view/14118